Last Updated: March 2026
1. Introduction
These Terms and Conditions govern your use of the Crownmark website.
This website is operated by Makai Group Ltd, trading as Crownmark.
Company details:
Makai Group Ltd
Company Number: 14553465
Registered in England and Wales.
By accessing or using this website you agree to comply with and be bound by these Terms and Conditions.
If you do not agree with these terms, you must not use this website.
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2. About Crownmark
Crownmark is a trading name of Makai Group Ltd.
Crownmark provides information relating to physical precious metals, including gold and silver coins and bars.
All products referenced on this website refer to physical precious metals.
Nothing on this website constitutes financial, tax or investment advice.
Users should conduct their own research and seek independent professional advice before making financial decisions.
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3. Website Use
You agree to use this website only for lawful purposes.
You must not:
• Attempt to gain unauthorised access to the website or servers
• Use the website in any way that could damage or disrupt its operation
• Copy, reproduce or distribute website content without permission
• Use the website for fraudulent activity
We reserve the right to restrict or terminate access where misuse is suspected.
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4. Information Accuracy
While we aim to ensure all information on this website is accurate, Crownmark does not guarantee that all content is:
• Complete
• Accurate
• Up-to-date
Prices of precious metals fluctuate and information displayed may change without notice.
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5. Precious Metals Information
Precious metals prices are influenced by global market conditions.
Past performance or historical information displayed on this website should not be relied upon as an indication of future market movements.
Crownmark does not provide investment advice.
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6. Orders and Transactions
Any purchase or transaction involving physical precious metals may be subject to:
• Identity verification
• Anti-money laundering checks
• Payment verification
• Availability of product
Crownmark reserves the right to refuse or cancel any order where necessary to comply with legal or regulatory obligations.
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7. Delivery
Where physical products are supplied, delivery will typically be arranged via insured courier services.
Delivery timeframes may vary depending on product availability and logistics.
Risk in the goods passes to the customer upon confirmed delivery.
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8. Limitation of Liability
To the maximum extent permitted by law, Makai Group Ltd shall not be liable for:
• Any indirect or consequential losses
• Loss of profit
• Loss of opportunity
• Market losses related to precious metals price movements
Nothing in these terms excludes liability for fraud or matters that cannot legally be excluded under UK law.
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9. Intellectual Property
All content on this website including:
• Logos
• Text
• Graphics
• Branding
• Images
is the property of Makai Group Ltd or its licensors.
You may not reproduce or distribute any material without written permission.
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10. External Links
This website may contain links to third-party websites.
Crownmark is not responsible for the content, policies or practices of external websites.
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11. Amendments
We reserve the right to update or amend these Terms and Conditions at any time.
Updated versions will be published on this website.
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12. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
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Crownmark Privacy Policy
Last Updated: March 2026
1. Introduction
This Privacy Policy explains how Makai Group Ltd, trading as Crownmark, collects, uses and protects your personal information when you use this website.
We are committed to protecting your privacy and complying with applicable data protection laws including the UK GDPR and Data Protection Act 2018.
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2. Who We Are
Data Controller:
Makai Group Ltd
Trading as Crownmark
Company Number: 14553465
For privacy enquiries please contact us via the website contact form.
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3. Information We Collect
We may collect the following information:
Personal Information
• Name
• Email address
• Telephone number
• Postal address
Transaction Information
Where applicable:
• Order details
• Payment confirmations
• Delivery information
Technical Information
When you visit the website we may collect:
• IP address
• Browser type
• Device information
• Website usage data
• Cookies and tracking information
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4. How We Use Your Information
Your information may be used to:
• Respond to enquiries
• Provide requested information
• Process transactions
• Arrange delivery of physical products
• Improve website performance
• Comply with legal and regulatory obligations
• Prevent fraud or financial crime
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5. Marketing Communications
Where you have opted in, we may send communications including:
• Market updates
• Precious metals information
• Educational materials
You can unsubscribe from marketing communications at any time.
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6. Legal Basis for Processing
We process personal data under the following lawful bases:
• Consent
• Contractual necessity
• Legal obligations
• Legitimate business interests
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7. Data Sharing
We may share your information with trusted third parties where necessary, including:
• Payment processors
• Delivery couriers
• Compliance and verification providers
• IT service providers
We do not sell personal data to third parties.
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8. Data Security
We implement appropriate technical and organisational measures to protect your personal information from:
• Loss
• Unauthorised access
• Misuse
• Disclosure
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9. Data Retention
We retain personal data only for as long as necessary to:
• Fulfil the purpose it was collected for
• Meet legal obligations
• Resolve disputes
• Prevent fraud
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10. Your Rights
Under UK data protection law you have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict processing
• Object to processing
• Request data portability
Requests can be submitted via our contact form.
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11. Cookies
Our website may use cookies to:
• Improve functionality
• Analyse website traffic
• Enhance user experience
You may disable cookies through your browser settings.
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12. Third-Party Services
We may use services such as:
• Analytics providers
• Email marketing platforms
• CRM systems
These providers process data on our behalf under strict confidentiality obligations.
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13. Changes to This Policy
We may update this Privacy Policy periodically.