Effective Date: 01.03.2026
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1. Introduction
Crownmark Bullion (“Crownmark”, “we”, “us”, “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit www.crownmarkbullion.com or engage with our services.
Crownmark Bullion is a trading name of:
Makai Group Ltd
Company Number: 14553465
Registered in England & Wales
For the purposes of data protection laws, we are the Data Controller.
We process your personal data in accordance with the UK GDPR and the Data Protection Act 2018. 
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2. Information We Collect
We may collect and process the following types of personal data:
a) Identity Data
• Full name
• Date of birth
b) Contact Data
• Email address
• Phone number
• Billing and delivery address
c) Financial Data
• Payment details (processed securely via third-party providers)
d) Transaction Data
• Details of products purchased (e.g. gold or silver coins/bars)
• Order history
e) Technical Data
• IP address
• Browser type
• Device information
• Website usage data
f) Marketing Data
• Preferences in receiving marketing communications
This aligns with standard bullion platforms that collect identity, contact, and financial data to complete transactions and comply with regulations. 
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3. How We Collect Your Data
We collect data through:
• Website forms (enquiries, purchases, downloads)
• Phone calls and emails
• Account registration
• Cookies and tracking technologies
• Third-party providers (payment processors, analytics tools)
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4. How We Use Your Data
We use your personal data to:
• Process and fulfil orders
• Deliver insured bullion products
• Communicate with you regarding your account or transactions
• Provide customer support
• Improve our website and services
• Send marketing communications (where consent is given)
• Comply with legal and regulatory obligations (e.g. anti-money laundering checks)
We only process your data where we have a lawful basis, including:
• Contract performance
• Legal obligation
• Legitimate interest
• Consent
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5. Sharing Your Data
We may share your personal data with:
• Payment providers (e.g. Stripe, banks)
• Delivery and logistics companies
• IT and hosting providers
• Professional advisers (legal, accounting)
• Regulatory authorities where required by law
We do not sell your personal data.
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6. Data Security
We take appropriate security measures to protect your data, including:
• SSL encryption
• Secure servers
• Restricted access controls
All payment transactions are encrypted using secure technology.
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7. Data Retention
We retain your personal data only as long as necessary to:
• Fulfil the purposes we collected it for
• Comply with legal obligations (e.g. tax, AML regulations)
Typical retention periods may range between 5–10 years depending on legal requirements. 
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8. Your Rights
Under UK GDPR, you have the right to:
• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent at any time
You also have the right to lodge a complaint with the UK regulator, the Information Commissioner’s Office (ICO). 
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9. Cookies
We use cookies to:
• Improve website performance
• Understand user behaviour
• Personalise your experience
You can control cookies via your browser settings.
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10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices.
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11. International Transfers
If your data is transferred outside the UK, we ensure appropriate safeguards are in place to protect your information.
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12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page.
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13. Contact Us
If you have any questions about this Privacy Policy or your data, please contact:
Crownmark Bullion
Email: info@crownmarkbullion.com
Website: www.crownmarkbullion.com